As a result of the Children and Families Act 2014, every Local Authority has to provide a free, confidential Information, Advice and Support Service, to give impartial advice, information and support across education, health and social care issues to parents and carers of children and young people with special educational needs and disabilities (SEND) living in the area. Children and young people with SEND can also use the service.
If you are preparing to move into Nottingham or the county of Nottinghamshire, we will be more than happy to answer any questions you have and support you as you make the transition between local authorities.
You do not need to have a medical diagnosis of your child’s needs in order to take advantage of our service, but on your first contact with us you will be asked to describe how your child’s difficulties impact on their education as this will help us to know how best we can support you. You just need to provide us, in your own words, with a picture of how your child’s needs affect their life at home, in school and in the community.
We can offer you support to:
…and with other education-related issues.
The depth of support we offer depends on your needs. It could be a single phone call to the helpline, where we listen and talk through your current difficulties with you, or it might be that you need a series of in-depth meetings to help you to fill out paperwork or support you through a complex issue. Some parents contact us just occasionally, to ask about something that has arisen in school, while others remain in close contact over a longer period of time, perhaps having individual support from a caseworker for up to a year.