25th March 2020
To all Parents, Carers and Young People,
We know that this current situation is very unusual and we appreciate that for many, this uncertainty brings anxiety, worries and questions about everyday life, especially for those with SEND.
Our team are continuing to work as normal, with our advisers operating from their own homes to keep the AskUs Nottinghamshire service running as usual. However, to maintain the safety of both our colleagues and customers, all advice, guidance and support is now being delivered by telephone, or other digital methods, rather than through face-to-face sessions.
Our helpline is open 24 hours a day. Please leave a message and our advisers will try to get back to you within two working days where possible. Please do keep in mind that while we are doing our best to keep up with the increased demands for our services at this time, there may be a delay in our advisers getting back to you, but we will.
Please note, the helpline number (0800 121 7772) can be used for all enquiries, including support with accessing mediations and tribunals.
New information is being published daily and our advisers are trying to keep up to date with changes to SEND processes. Please refer to The Council for Disabled Children’s website for a list of resources and guidance about coronavirus. This page will be kept under review and new resources added to the categories as they become available.
https://councilfordisabledchildren.org.uk/news-opinion/news/covid-19-support-and-guidance
We would like to take this opportunity to acknowledge the hard work of public services, who are working hard to meet the needs of those children and young people with SEND who are most vulnerable and who are overcoming additional challenges that these circumstances bring, to continue to provide essential services.
Thank you for your ongoing support and understanding during this time,
Catherine Connolly
Ask Us Nottinghamshire
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